Refund and Returns Policy

At delphorius.top, operated by May Chauraro, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy.

Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Conditions for Return

  • The item must be returned within 30 days of receipt.
  • The item must be unworn, unused, and in its original condition.
  • All original packaging, including boxes, bags, and tags, must be intact.
  • Proof of purchase (order number, receipt) is required.
  • Items that are damaged due to misuse, neglect, or normal wear and tear are not eligible for return.

How to Initiate a Return

To start a return, please contact us at [email protected]. Please provide your order number and the reason for your return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that the cost of return shipping is typically the responsibility of the customer, unless the item received was incorrect or damaged.

Refund Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

  • Email: [email protected]
  • Phone: +16861533284
  • Address: May Chauraro, 178 Phillips Road, Bourne, MA, US

Thank you for shopping with delphorius.top!